At TNG International, we are committed to delivering your order quickly and reliably. This Shipping Policy outlines our practices regarding shipping times, costs, and related services.
1. Shipping Locations
We currently ship to the following locations:
- Domestic Shipping: All over India
- international Shipping: [List countries/regions or state “Not available at this time”]
If your location is not listed, please contact our support team at support@tginternational.in to check availability.
2. Order Processing Time
- Orders are typically processed within [1–2 business days] after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order is shipped.
3. Shipping Methods and Delivery Time
Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Free / ₹[Amount]
Express Shipping 1–3 business days ₹[Amount]
International Shipping 7–14 business days Calculated at checkout
Delivery times may vary depending on your location and external factors such as carrier delays or weather.
4. Shipping Charges
- Shipping fees are calculated at checkout based on weight, dimensions, and delivery location.
- Free shipping may be offered for orders above ₹[Amount] (domestic only).
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and link to track your package in real time.
6. Delays and Issues
While we strive to meet our delivery estimates, delays may occur due to:
- High order volumes
- Courier delays
- Incorrect shipping information
- Customs clearance (for international orders)
If your order is delayed, please contact us at customercare@tginternational.in.
7. Incorrect Address & Failed Delivery
- Please ensure all shipping details are accurate at checkout.
- We are not responsible for orders lost or delayed due to incorrect shipping addresses.
- If a package is returned to us due to a failed delivery attempt, you may be responsible for the reshipping cost.
8. Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe:
- Contact us immediately at customercare@tginternational.in with your order number.
- Include photos if the package is damaged.
- We will work with the shipping carrier to resolve the issue promptly.
