At TNG International, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

You can request a return if:

• The product is damaged, defective, or not as described.
• You received the wrong item.
• The return request is made within [7/10/15] days from the delivery date.
• The item is unused, in its original packaging, and in resalable condition.

2. Non-Returnable Items

We do not accept returns for the following:

• Customized or personalized products
• Perishable goods (e.g., food, flowers)
• Innerwear, personal hygiene items, or opened beauty products
• Items marked “Final Sale” or “Non-Returnable” on the product page

3. How to Request a Return

To initiate a return, please:

1. Email us at customercare@tginternational.in or log into your account and submit a return request.
2. Include your Order ID, reason for return, and photos (if item is damaged or incorrect).
3. We will respond within [1–2 business days] with instructions and a return shipping label (if applicable).

4. Return Shipping

• If the return is due to our error (wrong item, damaged product), we will cover the return shipping cost.
• If the return is due to buyer’s remorse (e.g., you changed your mind), you may be responsible for the return shipping.

5. Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [5–7 business days].
• Refunds will be made to the original payment method.
• If the order was paid via Cash on Delivery (COD), we may request your bank details for processing the refund.

6. Exchanges

We offer free exchanges only for:

• Size issues
• Defective or damaged items

Contact us at [support email] to arrange an exchange.

7. Late or Missing Refunds

If you haven’t received a refund after the stated period:

1. Check your bank account or payment provider.
2. Contact your bank or credit card company.
3. If still unresolved, email us at customercare@tginternational.in.